Please read our privacy policy to fully understand how we collect data, how we use that data, and how you can correct any inaccuracies in your information.
How Do We Use The Information That We Collect?
We use the information that we collect about you for the following:
- To quickly and accurately process your orders,
- To provide a more personalized Web experience to meet your engineering solution needs,
- And, to help us constantly improve our site and your online ordering experience.
What Information Do We Collect?
We collect information from our site users at different points on our Web site.
- Registration
If you decide to register with steelwater.com, we'll ask for your name, company, address, email, job function, and whether you're an existing Steelwater Solutions Corporation customer. Registration is encouraged to enhance your site experience. We use the information that you provide to us during registration to enhance your experience with us by tailoring content to better suit your job needs. This may include presenting promotional offers tailored to your previous purchases. We do this to try and make your experience with us more productive and efficient.
- Online Ordering
If you place an order online, we need to know your name, email address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your orders and keep you up-to-date on the status of your order.
- Literature Requests, Samples, Software Downloads
When you request literature, a free sample offer, or a free software download, we may ask for your name, address, and email address so we can fulfill your request. In some cases, the collection of additional information may be required as part of the offer. If this information is to be shared with anyone other than Steelwater Solutions Corporation, it will be stated at the time that you enter your request.
- Contests, Surveys, & Online Polls
We occasionally conduct surveys, polls or hold contests at steelwater.com. While these items are voluntary, it often requires us to request information from you if you choose to participate. The information that we gather from surveys will be used to improve the use and service of our site. The poll results are gathered and displayed to other site users to show your peers' viewpoints on topical information. The survey data collected and the poll data are NOT tied to any particular individual person so your responses will not identify who you are in any way. The contest information will be used to administer the contest and notify the contest winners, unless otherwise stated at the time of entry.
- Emails, Including Special Offers & Site Updates
We may send you emails occasionally about various products and services that we feel may be of interest to you and/or about site features and changes that we feel you'll want to know about. You can choose not to receive email from us at any time (see opt out of emails below) and only Steelwater Solutions Corporation (or agents working on behalf of Steelwater Solutions Corporation and under confidentiality agreements) will send you these direct mailings.
- Web Statistics
We also monitor site traffic and usage patterns to better determine what we think you'd be interested in viewing. This also helps us to improve our Web site.
Do We Share Your Data With Anyone?
We will not share your information in ways not described in this policy statement, and we will not provide any other organization with your personal information.
Steelwater Solutions Corporation reserves the right to disclose to third parties information about registered usage of the Steelwater Solutions Corporation Web site and any related services, including information gathered during your use of the site. Any information disclosed would be in the form of aggregate data that does not describe or identify any individual user.
As a practice, Steelwater Solutions Corporation will not disclose any of your personal information to outside parties unless this is specifically described to you in writing, such as in the rules of sweepstakes or other promotions.
Please note that steelwater.com contains links to other sites as a service to our visitors. The registration information you provide will not be passed on to these sites when you link from Steelwater Solutions Corporation. Steelwater Solutions Corporation is not responsible for the privacy practices or the content of such Web sites; the privacy policy in this document is relevant for the steelwater.com Web site only.
How Do We Remember You?
A cookie is an important way to help us remember you and to offer you information targeted to meet your preferences. This is the most efficient way to make the navigation on our site quick and easy - and tailored to the specific needs of our distinct customer groups.
When you come to our site, we use a few cookies as identifiers so we can provide you with a more personalized site experience. Not only do these identifiers help us to remember items placed in your shopping cart between visits, but they also help us retrieve and save your passwords - passwords that only you have access to. As a result, this allows you to enter your password less frequently during a session. You'll only be asked to provide your password when requesting sensitive data such as credit card numbers, account information, etc., or if you are accessing our site from another computer.
Additionally, several session cookies may be required, but after your site session has ended, these cookies will be deleted.
Most Web browsers are automatically set to accept cookies, but you can usually change your browser to prevent that if you want. You may still use our site without cookies, but with very limited options, which is why we recommend leaving your cookies turned on. If you disable your cookies, you'll be missing out on the unique and personalized buying experience that we offer at steelwater.com.
You may prefer to set your browser to accept all cookies or to alert you every time a cookie is offered, and then decide whether to accept one or not.
How We Protect Your Security
We take every precaution to make sure that your online experience with Steelwater Solutions Corporation is a safe one. We're committed to making sure that your data is secure. That's why whenever you place orders or access any sensitive data, such as your account information, we use a secure server which encrypts all information that you input before it is sent to us. This secure server software (known as Secure Sockets Layer or SSL) is the industry standard for secure commerce transactions and all of your personal information (including credit card number, name and address) is encrypted to guard against it being read by any third party. To further ensure that your data is kept safe, that's why we've added the extra layer of protection with usernames and passwords. We make sure that when you're placing an order using an open line of credit, that you're required to enter your password and username as an extra precaution.
How Do I Opt Out Of Email Communications With Steelwater Solutions Corporation?
You can choose not to receive emails from us at any time by simply sending an email, including your name and email address and the word "REMOVE" in the subject line, to
support@steelwater.com and we'll remove you from all mailings.
How Do I Update Or Change My Information?
If you would like to modify your registration data or delete it from our database entirely, please select My Profile from the top navigation bar of your homepage. Please note that if you delete your registration completely you will be restricted from access to the site's advanced features, such as part search, and additional technical information that we customize specifically for you.
Questions Or Comments
If you have any questions about Steelwater Solutions Corporation's Privacy Policy, the practices of this site or your dealings with this Web site, please contact:
Steelwater Solutions Corporation
2700 Campground Road
Anna, IL 62906-3315
(618) 534-5387 phone
(866) 205-6250 fax
support@steelwater.com email
www.steelwater.com website
This Privacy Policy was last updated on January 10, 2008.
